Kai W.
Customer Service | Knowledge Management
- Role
- Customer Service Knowledge Manager at Retool
- Location
- Brooklyn, NY, US
- LinkedIn followers
- 500 followers
About Kai W.
Currently building a robust training program by collaborating with cross-functional SMEs to align product implementation with business goals. Focused on improving delivery consistency and enabling partners to execute AMP implementations with reduced oversight.A graduate of Adelphi University with a Master of Arts in Educational/Instructional Technology, I bring a strong educational foundation to my role. My goal is to craft scalable, impactful learning solutions that foster growth and innovation, while consistently aligning training programs with strategic objectives.
Experience
Customer Service Knowledge Manager
Jun 2025 — Present
Education
Adelphi University
Master of Arts (MA), Educational/Instructional Technology
2017
Brooklyn College
Bachelor of Science (BS), Multimedia Computing, Minor Music Technology
2010 — 2014
Skills
- Gimp
- Html
- Youth Mentoring
- Teaching
- Time Management
- Nxt Lego Robotics
- Research
- Blogging
- Leadership
- Training
- Quickbooks
- Teamwork
- Instructional Design
- Css
- Max
- Public Speaking
- Powerpoint
- Educational Technology
- Mac
- Microsoft Office
- Sales
- Social Media
- Customer Service
- Moodle
- Microsoft Word
- Canvas
- Social Networking
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