Irina Williams
Operational Excellence | Alternative Health Plan | People-Focused Leader
- Role
- Member Services Manager at Coupe Health
- Location
- Minneapolis, MN, US
- LinkedIn followers
- 500 followers
About Irina Williams
I am a disruptor for the purpose of innovation, driving change among people, processes, and technologies. I excel in building engaged management teams and leveraging cross-functional relationships with key stakeholders to drive a high standard of excellence in the quality of operations and service with sustainable success. I thrive in complex environments in need of transformation and change management leadership.I have a proven track record in quickly assessing underperforming areas holistically and defining a clear strategy and goals aligned to the organizational mission, optimizing processes, introducing new and transforming existing capabilities, and building dynamic, high-performance teams.My skills are: • Strategic Planning• P&L Virtual care integration Remote patient monitoring deployment • Expense Reductions• Contract Negotiations• Cross-functional Team Leadership • Operational Excellence• Change Management • Process Improvement, process optimization • Identify, Develop & Retain TalentI am seeking a Director/Sr Director of Operations position with a high-growth digital health or health tech company where I can leverage my operational, people, process, and technology leadership background and execute on strategic and mission-focused initiatives.
Experience
Member Services Manager
Jul 2025 — Present
Education
Metro State University
Bachelor's degree, Diversity and Organizational Development
University of St. Thomas
Master of Business Administration - MBA
2025
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