William W.
Senior IT Specialist Service Integration @Roche
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WORK HISTORY
Senior IT Specialist Service Integration @Roche
Technical project manager for German market, delivering upgrade of new digital infrastructure platform for ~1800 systems at customer locations. Provide digital infrastructure 2nd level support to DACH and other European markets. Grow support capabilities, improving processes and collaboration across back-office and field service teams.
EDUCATION
United States Military Academy at West Point
BS
University of St.Gallen MBA
MBA
MIT Sloan School of Management
Certificate
University of Oklahoma
MA
ABOUT WILLIAM W.
Seasoned technology professional with over 20 years of experience in managing digital infrastructure projects and operations for Fortune Global 500 companies within highly regulated environments. Skilled in driving innovation, process optimization, and service performance improvements through cross-functional collaboration with distributed teams and multi-vendor ecosystems. Adept at problem-solving, simplifying processes, and enhancing customer experiences. Effective communicator with a proven track record of building alignment and fostering collaboration among executives, managers, and specialists to drive shared objectives and deliver impactful results. Project Management Professional (PMI-PMP) and ITIL v3 certified.
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