William S.
Ex-LinkedIn | Product Support Expert
- Role
- Operations Manager at Vanguard Construction
- Location
- Omaha, NE, US
- LinkedIn followers
- 500 followers
About William S.
With 6+ years in corporate customer support, I\'ve built my career on a simple belief: every customer interaction is an opportunity to solve problems, build trust, and create exceptional experiences.I bring a proven track record from LinkedIn and Complete Call Solutions, where I\'ve supported everything from day-one onboarding to complex technical escalations. My approach combines efficiency with empathy—I\'m equally comfortable diving into CRM systems like Salesforce, Zendesk, and Intercom as I am crafting the perfect response to turn a frustrated customer into a loyal advocate.What I bring to the table- Multi-channel support expertise across phone, email, live chat, and social media- Strong technical troubleshooting skills with the ability to pick up new platforms quickly- Data-driven mindset for identifying trends and suggesting process improvements- Remote work productivity and self-discipline honed across 100% distributed teams- Cross-functional collaboration skills that bridge support, product, and engineering teamsI\'m passionate about roles where customer feedback directly influences product improvements and where support teams are valued as strategic partners in the customer journey. Whether it\'s streamlining workflows, creating help resources, or simply making someone\'s day better through great service, I\'m energized by work that puts customers first.I\'m always looking to expand my technical knowledge and explore new opportunities in customer experience.Let\'s connect if you\'re looking for someone who brings technical skills, genuine enthusiasm for customer success, and a sense of humor to your support team.
Experience
Operations Manager
Aug 2023 — Present · Omaha, NE, US
Oversee full-cycle business operations, including hiring, team management, payroll, tax compliance, and financial reporting- Serve as acting Chief Financial Officer (CFO), managing budgets, forecasting, and strategic financial planning to ensure profitability and growth- Handle all invoicing, estimating, and contract administration, ensuring accuracy and timely client billing- Drive client relationship management, from initial consultation to project completion, maintaining high satisfaction and retention rates- Lead material acquisition and vendor coordination, optimizing supply chain efficiency and cost-effectiveness- Manage end-to-end project operations, including scheduling, logistics, quality control, and on-site supervision- Develop and execute lead generation and sales strategies, expanding client base and driving revenue growth- Spearhead company progression initiatives, implementing systems and processes that improve productivity and scalability- Oversee digital presence and back-end SEO development, improving online visibility and organic lead flow- Collaborate cross-functionally to align operational goals with strategic objectives, ensuring sustainable business performance.
Education
Bellevue University
Bachelor of Science - BS, Software Development
2020 — 2025
Gretna High School
High School Diploma
2012 — 2016
Bellevue University
Bachelor of Science - BS, Computer Information Systems (CIS)
2020 — 2025
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