Sarah Williams
Global Operations
- Role
- Sr Manager, Global Operations at Ascendion
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Sarah Williams
I am strategic, tech savvy and thrive in fast-paced ambiguous environments. I enjoy solving problems and taking on new challenges, such as learning about new programs and finding ways to improve processes and overall operations. I am what you would call a people person. I love working with people, helping people and I naturally build communities wherever I go. I see the best in everyone, able to quickly identify people’s strengths, talents and unique abilities, which makes me an effective team builder and leader. Here is the summary of my key skills and strengths:Operations | Program Management | Program Development | Project Management | Customer Experience | People Management | Onboarding and Training | Vendor Management | Community Management | Process Improvement | Data & Business Analysis
Experience
Sr Manager, Global Operations
Oct 2024 — Present
Manage vendor team comprised of Operations Managers, Technical Program Managers and Customer Service Representatives who collectively support two growing Programs within Microsoft with over members. Manage monthly/quarterly business reviews, hiring, performance reviews, training and team bandwidth, maintain documentation for support operations and handle daily operational tasks including support escalations. Handle workstreams and escalations across multiple departments to improve processes and streamline operational efforts.
Education
University of Washington
Undergraduate
2007 — 2008
University of Oregon
B.A., Spanish, International Studies
2008 — 2011
Universidad Nacional de Rosario
Spanish, Latin American Studies
2010 — 2010
Skills
- Teamwork
- Staff Development
- Microsoft Office
- Sales
- Retail
- Social Media
- Childcare
- Microsoft Excel
- Powerpoint
- Outlook
- Fundraising
- Leadership
- Special Education
- International Relations
- Leadership Development
- English
- Event Planning
- Data Analysis
- Management
- Microsoft Word
- Spanish
- Writing
- Teaching
- Time Management
- Social Networking
- Customer Service
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