Sarah Williams

Global Operations

Role
Sr Manager, Global Operations at Ascendion
Location
Seattle, WA, US
LinkedIn followers
500 followers

About Sarah Williams

I am strategic, tech savvy and thrive in fast-paced ambiguous environments. I enjoy solving problems and taking on new challenges, such as learning about new programs and finding ways to improve processes and overall operations. I am what you would call a people person. I love working with people, helping people and I naturally build communities wherever I go. I see the best in everyone, able to quickly identify people’s strengths, talents and unique abilities, which makes me an effective team builder and leader. Here is the summary of my key skills and strengths:Operations | Program Management | Program Development | Project Management | Customer Experience | People Management | Onboarding and Training | Vendor Management | Community Management | Process Improvement | Data & Business Analysis

Experience

  1. Sr Manager, Global Operations

    Ascendion

    Oct 2024 — Present

    Manage vendor team comprised of Operations Managers, Technical Program Managers and Customer Service Representatives who collectively support two growing Programs within Microsoft with over members. Manage monthly/quarterly business reviews, hiring, performance reviews, training and team bandwidth, maintain documentation for support operations and handle daily operational tasks including support escalations. Handle workstreams and escalations across multiple departments to improve processes and streamline operational efforts.

Education

  • University of Washington

    Undergraduate

    2007 — 2008

  • University of Oregon

    B.A., Spanish, International Studies

    2008 — 2011

  • Universidad Nacional de Rosario

    Spanish, Latin American Studies

    2010 — 2010

Skills

  • Teamwork
  • Staff Development
  • Microsoft Office
  • Sales
  • Facebook
  • Retail
  • Social Media
  • Childcare
  • Microsoft Excel
  • Powerpoint
  • Outlook
  • Fundraising
  • Leadership
  • Special Education
  • International Relations
  • Leadership Development
  • English
  • Event Planning
  • Data Analysis
  • Management
  • Microsoft Word
  • Spanish
  • Writing
  • Teaching
  • Time Management
  • Social Networking
  • Customer Service

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Sarah Williams — Sr Manager, Global Operations at Ascendion in Seattle, WA, US | Unifers