William Oconnor
Supervisor at Morris County Communications
- Role
- Public Safety Telecommunicator Supervisor at Morris County Communications Center
- Location
- Morristown, NJ, US
- LinkedIn followers
- 500 followers
About William Oconnor
I am an experienced Telecommunications professional and dynamic leader with a strong…
Experience
Public Safety Telecommunicator Supervisor
Morris County Communications Center
Feb 2019 — Present · Morris County, NJ, US
Hands-on Supervisor, overseeing approximately 15 operators including 911 operators for police, firefighters, and emergency dispatch. Performs Human Resources functions including the training of new associates due to fast turnaround, ensuring the success in the handling of emergency situations for all staff.• Ensure telecommunicators implement best public safety practices, overseeing Quality Assurance to review calls in responding and handling through application of protocols.• Successfully train and assist teams, eliciting as much information as possible, coordinating in collaboration across other agencies to relay or secure information, maintaining all required files, records, and communications of transmissions.• Conducts performance coaching and reviews, identifying training needs across the board to effectively instruct as necessary.
Education
US Coast Guard Academy
Basic Training
Southern New Hampshire University
Bachelor of Science - BS, Criminal Justice
International Academies of Emergency Dispatch
Police Fire & Medical Priority Dispatch Systems
2012 — 2012
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