Bill Dry
Practice Director, Customer Care
- Role
- Practice Director, Customer Care at Perficient
- Location
- Raleigh, NC, US
- LinkedIn followers
- 500 followers
About Bill Dry
Skilled leader & product/solution developer translating requirements into business. My capabilities include:Business:+ Prospecting sales leads, qualifying opportunities & establishing relationships with decision makers+ Transforming ideas and issues into tangible business requirements+ Meeting business requirements with integrated software, services & hardware+ Assessing the financial viability of ideas and features+ Developing new pricing strategies & commercial offersTechnical:+ Architecting integrated hardware & software solutions+ Implementing compliance frameworks on AWS to comply with industry & government standards+ Coding & delivering back-end & front-end applications using Python, Flask, JavaScript & React+ Designing software applications for cloud & on-premises deployment models+ Creating test strategies to validate functionality & service continuity across use cases & fault scenarios + Explaining technical concepts & solutions in terms everyone can understand
Experience
Practice Director, Customer Care
Jan 2024 — Present · Raleigh, NC, US
Lead Customer Care Practice sales, delivery & growth initiatives. Expand partner relationships.
Education
North Carolina State University
Bachelor’s Degree, Electrical and Electronics Engineering
1995 — 1998
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