William Gary

About William Gary

A seasoned IT professional with over a decade of experience in supporting large-scale projects and operations in various domains such as energy, finance, and hospitality. Skilled in troubleshooting, resolving, and documenting technical issues, as well as providing end-user training and guidance. Proficient in using various tools and platforms such as Microsoft Office, Windows, Active Directory, Citrix, VMware, and Cisco. Adept at working independently or as part of a team, communicating effectively with diverse stakeholders, and delivering high-quality results within deadlines.Worked for major companies in various sectors, such as JPMorgan Chase (Finance), Duke Energy (Energy), Indianapolis Power & Light (Energy), Nielson Media Research (Media)

Experience

1. Desktop Support Technician

   Indiana University Health

   Jun 2024 — Present · Indianapolis, IN, US

   Installed, configured, deployed and troubleshoot end-user workstation hardware including desktops, laptops, printers, mobile devices, video conferencing equipment and other authorized peripheral devices.• Installed, upgraded, supported and troubleshot Windows and other authorized desktop software/applications in healthcare environment• Diagnosed and resolved Tier 1 and Tier 2 technical issues through the CherWell ticketing system, delivering prompt solutions for break-fix incidents, system upgrades and service request.• Provided priority technical assistance to physicians and other VIPs users ensuring thoroughly and complete resolution of their issues• Collaborated with internal teams on application packaging, software distribution, image management, device management, Cerner, security and desktop virtualization.• Took ownership of user issues by performing thorough and efficient problem analysis to implement temporary and permanent fixes with the aim of returning effected user to patient care quickly• Delivering onsite support to users and internal teams for installations, upgrades and troubleshooting of devices that was within the scope of those teams.• Maintained detailed records of all support activities, actions and resolutions• Managed hardware inventory assignment and decommissioning within the Cherwell ticketing system• Traveled to various IUHealth locations throughout Central Indiana to perform hands-on technical support, hardware deployment, project support and infrastructure assistance.

Education

• New Horizons Computer Learning Centers

  Information Technology

  2007 — 2008

• Udemy

  Certificates of Completions

Skills

• Windows
• Html
• Training
• Apache
• As/400
• Process Improvement Experience
• Troubleshooting
• Youtube
• Avaya
• Joomla
• Windows Xp
• Web-Based Communication
• I-Series
• Linkedin Marketing
• Instagram Marketing
• Call Center
• Group Policy
• Web Chat
• Cloud Computering
• Instagram
• Voip
• Ms Office Suite
• Google Analytics
• Windows Phone
• Call Centers
• Social Media Marketing
• Active Directory
• Xp
• Phpmyadmin
• SEO
• Technical Support
• Rsa Securid
• Help Desk Support
• Customer Service
• Mysql
• Google+ Marketing
• Windows 7
• Business Process Improvement
• Operations Process Improvement
• Php