Bill Littler
Covestro, LLC • IT Service Manager
- Role
- Senior Service Manager at 科思创
- Location
- Pittsburgh, PA, US
- LinkedIn followers
- 500 followers
About Bill Littler
Celebrating 25 years of dedicated leadership, Bill Littler is a strategic visionary…
Experience
Senior Service Manager
Sep 2024 — Present · Pittsburgh, PA, US
The Service Manager oversees end-to-end Service Design and Delivery, including managing selected providers. The role aims to ensure smooth, transparent service operations and continuous improvement.KEY RESPONSIBILITIES• Ensure end-to-end service design and delivery across IT services• Stay current on IT market trends and incorporate innovations into service roadmaps• Manage service performance, cost, quality, and provider performance• Implement and improve ITSM processes, guidelines, standards, and directives• Contribute to the Global Process Excellence Community, focusing on IT Knowledge Management• Define and enable Workplace support approach - tools, methods, service levels, providers• Contribute to global Workplace functional design while adhering to policies and security• Facilitate governance boards, operations meetings, and change boards• Drive incident and problem resolution across services• Improve service design to reduce handovers and inefficiencies• Manage projects and changes within area of responsibility• Streamline services for efficiency and quality improvement• Ensure compliance with policies - security, licensing, data privacy, records retention• Develop opportunities to improve service providers and remediate issues• Manage service provider relationships to improve customer satisfaction
Education
Community College of Beaver County
Liberal Arts and Sciences/Liberal Studies
1993 — 1995
University of Phoenix
Bachelor of Science (BS), Bachelor of Science in Management
2014 — 2019
Kaplan Career Institute
Associates, Computer Management
1995 — 1996
Pennsylvania State University-Penn State Beaver
Liberal Arts and Sciences/Liberal Studies
1992 — 1993
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