William L.
- Role
- Manager, Global Process & Technology at Motorola Solutions
- Location
- Boston, MA, US
- LinkedIn followers
- 500 followers
About William L.
Operations leader with 10+ years’ diverse experience across varied industries. Passionate…
Experience
Manager, Global Process & Technology
Oct 2022 — Present
Lead the Support and Commissions teams and oversee Salesforce Case Management -Overall management and execution of Salesforce-related infrastructure changes and records management -Proactively identify opportunities to integrate software solutions (Spek It, SLACK, SF Knowledge, RingLead) to optimize Sales Operations and process improvement while eliminating process bottlenecks and inconsistencies-Implementation and maintenance of systems such as CPQ, CLM, and SFDC -Collaborate closely with cross-functional teams (e.g, Finance, Legal, Sales, etc.) to build robust cross-functional processes and support cross-team handoffs acting as project owner-Work closely with IT to submit change requests, fix system issues, or roll out new programs-Create Salesforce reports and dashboard analytics -Assist in the administration of sales tool license for sales users (i.e. Salesforce, ZoomInfo, Outreach, Sales Navigator)-Participate in data analysis/validation and User Acceptance Testing for Sales Operations -Manage customer accounts, following up with customers for administrative purposes, and providing troubleshooting assistance for orders, account statuses, and other problems.
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