William Liberti
Enhancing your customer experience (CX)!
- Role
- Director, Civilian and Health at ASRC Federal
- Location
- Falls Church, VA, US
- LinkedIn followers
- 500 followers
About William Liberti
Highly accomplished, award-winning Executive with proven success in portfolio, program & project management, technology operations and customer engagement in Federal Civil, DoD and commercial environments. Special expertise in IT Service Management, strategic planning, process and infrastructure design. Adept at business development, building effective teams, developing customer service programs, creating new business processes, and technology innovations. Partner and trusted advisor to clients; mentor and coach to peers and staff. Key to success is a focused, consistent and unwavering commitment to excellence in customer service, excellent relationship building and the ability to enhance the customer experience (CX).
Experience
Director, Civilian and Health
Feb 2024 — Present · Reston, VA, US
Portfolio, program and project management, service delivery, process improvement, technology solutions, business development and capture. Specialization in IT Service Management (ITSM) initiatives, aimed at improving customer satisfaction and enhancing the customer experience (CX). Focused on organic and strategic company growth.
Education
American University
Masters in Public Administration
The College of New Jersey
Bachelor of Arts in Advertising Design and Communication
Northwestern University - Kellogg School of Management
Advanced Executive Program
Skills
- Security
- Enterprise Software
- IT Service Management
- Change Management
- Technical Support
- Management
- Team Building
- Itil
- Information Technology
- Quality Assurance
- Program Management
- IT Operations
- Data Center
- System Administration
- Cloud Computing
- Project Management
- Pmp
- Leadership
- Information Security
- Operations Management
- Strategy
- Business Process
- Government
- Strategic Planning
- Vendor Management
- Relationship Management
- Computer Security
- Process Improvement
- Help Desk Support
- Governance
- Business Process Improvement
- Integration
- Software Development
- IT Strategy
- Erp
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