William Kiyak

Technical Solutions Engineer @Epic

Bristol, GB

Currently working in the international office in Bristol, United Kingdom (2021 - Present). Previously worked in the corporate headquarters office in Verona, Wisconsin (20••••21).* Troubleshoot technical issues for Epic customers using the Beaker Lab application for Clinical and Anatomical Pathology use cases* Lead weekly meetings with assigned customers to outline outstanding issues within the system, end user workflow optimization opportunities, and upcoming software upgrade projects* Monitor Epic support ticketing system to help customers resolve outstanding issues within the system* Cooperate with other Epic TS when integrated issues arise* Assist customers with implementing COVID-19 testing solutions with Beaker functionality to comply with federal testing and reporting regulations* Certified in Beaker Clinical and Anatomical Pathology, Clarity, Caboodle, and Cogito applications. Proficient in SQL and M code.