Will Hearn
Business Systems Analyst | Pharmacovigilance & Patient Safety
- Role
- Business Systems Analyst at AbbVie
- Location
- Chicago, IL, US
- LinkedIn followers
- 500 followers
About Will Hearn
I am a Business Systems Analyst supporting Pharmacovigilance & Patient Safety systems at AbbVie, focused on improving how systems, data, and workflows operate within highly regulated environments through the use of artificial intelligence.My work centers on translating complex business needs into clear system requirements, documenting processes, modeling data, and supporting the full system lifecycle from analysis through testing and implementation. With a background in information security compliance and data analysis, I bring a strong understanding of governance, audit readiness, and the importance of data integrity within enterprise applications.In addition to my core systems work, I design and build intelligent automation solutions using AI, APIs, and scripting to enhance business workflows and reduce manual effort. My technical skill set includes SQL, Python, JavaScript, VBA, HTML/CSS, data modeling, API integration, and secure system architecture.As a former Division I student-athlete, I bring discipline, adaptability, and a collaborative mindset to every cross-functional initiative and technical project I support.I hold a BSBA (Cum Laude) from the University of San Francisco and a graduate certificate in Management Information Systems (MIS) from Oakland University.
Experience
Business Systems Analyst
Feb 2026 — Present · North Chicago, IL, US
Member of the Patient Safety team dedicated to modernizing safety systems through AI and automation. I ensure that our technical architecture not only meets compliance standards but also delivers a superior user experience for global medical teams- AI-Driven Process Improvement: Identify and implement automation opportunities, selecting optimal models to reduce manual overhead in safety reporting- Systems Integration: Define and map complex software integrations, ensuring data integrity across interconnected platforms- Requirements & Compliance: Author comprehensive SLC documentation and translate high-level stakeholder needs into actionable technical requirements- Vendor Management: Evaluate third-party services and manage vendor relationships to bring best-in-class technology to the safety organization.
Education
Oakland University
Graduate Certificate, Computer Science, Management Information Systems
University of San Francisco
Bachelor of Science - BS, Business Administration and Management, General
St. Joseph's Collegiate Institute
High School Diploma
2015
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