William Harris

About William Harris

As a senior leader, I bring a proven track record of driving strategic transformation and operational excellence across multiple organizations. My expertise spans commercial and residential lending operations, process improvement, change management, and cost reduction, with a history of leading cross-functional teams to deliver measurable results.Currently, I serve as Process Engineering Director, where I oversee complex process improvement initiatives and operational excellence programs, achieving significant savings and industry-leading employee engagement. My career includes managing large teams, transforming organizations, and implementing enterprise-wide methodologies that enhance compliance and consistency.I am passionate about developing emerging talent and fostering collaboration. My experience includes successful leadership roles at Wells Fargo, Fifth Third Bank, and Bank of America, as well as distinguished military service as a retired Colonel in the United States Army.With advanced degrees in Engineering and Business Administration, and certifications including Six Sigma Black Belt, I am committed to continuous improvement and driving success in dynamic environments.

Experience

1. Process Engineering Director Operational Excellence Strategic Transformation Risk Management

   Wells Fargo

   Nov 2024 — Present · Charlotte, NC, US

   Driving operational excellence across Wealth & Investment Management Operations and the Chief Administrative Office. I lead a high-performing team of Process Engineers focused on complex process improvement initiatives. Our cross-functional portfolio is on track to triple our annual savings target. Proud to have earned a perfect 100 on the Global Employee Survey’s Engagement Index—14 points above the industry benchmark.

Education

• University of Louisville - J.B. Speed School of Engineering, Bioengineering Department

  Master’s Degree, Industrial Engineering

• NC State Poole College of Management

  Master of Business Administration - MBA, Logistics, Materials, and Supply Chain Management

• The United States Army War College

  Master’s Degree, Strategic Studies

• North Carolina State University

  Bachelor of Science (B.S.), Mechanical Engineering

Skills

• Cross-Functional Team Leadership
• Process Mapping
• Business Process Improvement
• Strategy
• Strategic Thinking
• Staff Development
• Risk Assessment
• Team Leadership
• Problem Solving
• Operations Management
• Reporting Metrics
• Change Management
• Jmp
• Analysis
• Mortgage Servicing
• Program Management
• Customer Service
• Process Improvement
• Risk Management
• Team Management
• Cost Reduction Management
• Analytical Skills
• Business Process Mapping
• Mortgage Lending
• Minitab
• Mortgage Closing
• Key Metrics
• Credit
• Strategic Planning
• Vendor Management
• Six Sigma
• Mortgage Processing
• Real Estate
• Project Planning
• Performance Metrics
• Management
• Team Building
• Loans
• Commercial Lending
• Process Engineering