William Graham-Park
Enterprise Account Executive @8x8
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WORK HISTORY
Enterprise Account Executive @8x8
Enterprise Account Executive working with organisations to transform their customer and employee experience through 8x8s AI-first single platform for Omni-Channel Contact Centre, Unified Communications, AI Voice and Advanced Analytics.Challenges we typically help to solve: Global organisations struggling with admin, costs, localisation, deployment, support & reliability. Difficulty managing high call volumes/peak traffic (High queue times, AHT & abandon rates). Lack of integration causing siloed systems, poor first contact resolution and lower CSAT scores. Compliance issues such as GDPR, HIPAA and PCI. Inefficient operations leading to poor employee engagement, high staff turnover/agent attrition.8x8 enables enterprises to achieve seamless omnichannel communication by unifying customer contact channels (voice, chat, email, and social media) and integrating with popular CRMs like Salesforce, Hubspot, and Bullhorn. This integration provides agents and employees with a comprehensive view of the customer journey, delivered in a single platform.We are pioneering the convergence of unified communications, contact center capabilities, and advanced analytics, 8x8 redefines how organizations engage with their customers and elevates employee collaboration. With XCaaS, 8x8 seamlessly integrates voice, video, and messaging solutions, creating an immersive and personalized communication experience. The result is an empowered workforce, enhanced customer interactions, and a tangible positive impact on the overall efficiency and success of businesses leveraging 8x8\'s transformative XCaaS solutions.
EDUCATION
St Mary’s University, Twickenham
Physical and Sport Educaton
ABOUT WILLIAM GRAHAM-PARK
What is my why? It\'s helping my clients to better serve their customers and drive customer satisfaction. How? Through a consultative approach helping them to become operationally efficient across the whole organisation and not just typical customer contact areas along with engaging and inspiring their workforce. A happy workforce operating in an efficient organisation will always result in superior customer experiences.I am a seasoned enterprise account executive with over six years of experience in collaborating with enterprises across various vertical markets. My mission is to help my clients achieve their strategic and digital transformation goals by delivering robust, secure, agile, and scalable communication solutions. As part of the 8x8 team, a market leader in UCaaS/CCaaS solutions, I leverage my expertise in cloud communications to uncover the unique problems or goals of each organization and provide them with innovative integrations and AI-based operations. I am passionate about improving customer experience, employee engagement, and operational efficiency for my clients and partners. I also have a proven track record of acquiring new logos, upselling to existing customers, and securing long-term service renewals.My mission is to always do what is right for the customer and this means I will never try to push a solution to a prospect that isn\'t the right fit for their organisation.
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