William Gorman
Director, Customer Success @ Thomson Reuters | Leading global Customer Success & Product Success organizations that are driving agentic AI enterprise adoption, measurable ROI, & outcome realization | Guiding AI Strategy
- Role
- Director, Customer Success at Thomson Reuters
- Location
- Cincinnati, OH, US
- LinkedIn followers
- 500 followers
About William Gorman
As Director of Customer Success at Thomson Reuters (Corporate Markets), I lead multi-layer, global Customer Success and Product Success organizations serving corporate law departments and legal operations teams. We help clients realize measurable value from Thomson Reuters content, software, and AI-enabled technology.Our team advises Corporate General Counsel, Chief Legal Officers, and Legal Operations professionals on strategic, cost-effective operational strategies—including outside counsel management, contract lifecycle management, document automation, and internal review processes. Our mission is transforming legal departments into organizational propellants that drive efficiency and remove roadblocks.I specialize in helping customers adopt AI agents and AI-powered workflows that enable corporate lawyers to work smarter and faster—drafting contracts, conducting research, and managing large datasets in M & As and investigations. I guide organizations to harness AI with confidence through solutions grounded in trusted content and implemented with robust change management, governance, and user enablement.My work sits at the intersection of customer outcomes and organizational scale: accelerating time-to-value, strengthening adoption, and helping enterprise clients translate technology investment into business impact. I partner cross-functionally with Sales, Product, Technology, and Services to align on priorities and deliver consistent customer experiences.My leadership philosophy: customer experience improves when employee experience improves. I equip teams with clear operating rhythms, practical enablement, and coaching. I\'m known for building agile, consultative teams that translate complex solutions into measurable results, and for bringing legal credibility to executive conversations across compliance-sensitive environments.Recognition: President\'s Circle of Excellence Award 2022. Recipient of the Century Club award in 2016, 2017, 2018, 2019, 2020, 2021, 2022, 2023, 2024, and 2025Contact Information: b••••••••@thomsonreuters.com
Experience
Director, Customer Success
Dec 2025 — Present · Cincinnati, OH, US
Education
Archbishop McNicholas High School
College/University Preparatory and Advanced High School/Secondary Diploma Program
2000 — 2004
Xavier University
Bachelor of Arts, Political Science
2004 — 2008
Northern Kentucky University—Salmon P. Chase College of Law
Juris Doctor, Law
2010 — 2013
Skills
- Sports Coaching
- Legal Research
- Clerical Skills
- Customer Service
- Data Analysis
- Public Speaking
- Editing
- Social Media
- Trials
- Criminal Law
- Account Management
- Blogging
- Lead Generation
- Legal Writing
- Westlaw
- Records Management
- Information Technology
- Client Relations Skills
- Civil Litigation
- Social Networking
- Microsoft Office
- Salesforce.com
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