Billy Fidler
- Role
- Team Lead at Phreesia
- Location
- Raleigh, NC, US
- LinkedIn followers
- 500 followers
About Billy Fidler
Accomplished operations and strategy leader offering 7+ years of experience in project…
Experience
Team Lead
Jul 2021 — Present
Direct team of 16 cross-cultural consultants in US and India; implementing cloud-based patient intake, access and billing software in medium and large medical practices, resulting in $2M+ annual contract value of core products and upsold add-ons • Own health and success of 21 accounts during onboarding, adoption and implementation during customer lifecycle • Collaborate on business goals, optimizing current workflows and discovering new processes for best practices • Design best-practices for patient intake system to maximize patient satisfaction metrics, achieving 97% patient satisfaction • Guide pathway for strategic partnerships in health access space from initiating key partnership with emerging electronic Pharmacy, with potential of $4M+ annual revenue • Train, mentor and conduct performance reviews, hiring 10 consultants and promoting 4 consultants for career advancement • Conduct 3+ monthly client visits, product demonstrations, end user training, go-live support and post go-live optimization, traveling 50% to client sites to drive continual delivery and service improvement • Collaborate with Vice President of Client Services in India to establish and scale consultant development and career advancement program to reflect US-based goals and initiatives • Work with sales and present as ROI subject matter expert SME to executive and C-level leadership, positioning software to potential clients, growing existing accounts and mitigating renewal risk • Manage incident and account escalations, serve as liaison to product management to escalate bugs and product features and work with key stakeholders to ensure inefficiencies were mitigated and client will follow best practices to meet goals • Build strong customer relationships by gaining trust through working with top-down approach and asking consultative questions • Identify opportunities to optimize impact of solution throughout client lifecycle including pre and post deployment of integration
Education
Elon University
Bachelor of Science (BS)
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