William Fellows

Operations Manager @Together Fm

Wolverhampton, GB

Overseeing day-to-day operations managing both the team in the office as well as personnel across the UK.Acting as the primary point of contact for clients, providing ongoing support and assistance.Building and maintaining strong customer relations.Leading sales campaigns using AI-driven marketing strategies.Completing tenders and Pre-Qualification Questionnaires (PQQs) to secure new contracts and business opportunities.Leading the preparation and submission of documentation to achieve key accreditations such as ISO9001 and COP119.Networking with industry professionals and potential clients to expand business opportunities.Hosting client hospitality events developing relations with both existing and prospective clients.Vetting and screening security staff to ensure compliance and quality standards.Attending meetings with clients and employees to address their needs and concerns.