Will Faherty
Fintech CX/Success Leader | Operations & Startup Veteran | Building World-Class Customer Experience and Loyalty (Ex-Wayfair)
- Role
- Customer Success Leadership, Retirement Services at Gusto
- Location
- Boston, MA, US
- LinkedIn followers
- 500 followers
About Will Faherty
Strategic and results-oriented CX leader with a proven track record in driving growth, scaling operations, and building high-performing teams. Adept at leveraging SaaS platforms to enhance customer success and account management. Skilled in strategic management, data analysis, and data-driven leadership. Known for improving customer experiences, root cause analysis, increasing ARR, and exceeding performance metrics. Seeking opportunities to contribute in driving business success.
Experience
Customer Success Leadership, Retirement Services
Nov 2025 — Present
Education
Suffolk University - Sawyer Business School
Master of Business Administration - MBA, Business Administration and Management, General
University of Massachusetts Amherst
Bachelor of Science - BS, Economics
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