William Roach
Technical Support Supervisor @Tomra Recycling
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WORK HISTORY
Technical Support Supervisor @Tomra Recycling
Charlotte, NC, US
Managed and led a team of Technical Support Engineers at TOMRA Recycling, ensuring timely customer service and effective troubleshooting.• Developed technical support procedures and documentation to support workshop repairs and new product introductions.• Collaborated with cross-functional teams to resolve complex technical issues and improve customer satisfaction.
EDUCATION
Richmond Sr. High School of Rockingham
High School Diploma, Computers and Business
ITT Technical Institute of Charlotte
Associates, applied Science Computer and Electronics Engineering Technology
SKILLS
ABOUT WILLIAM ROACH
As a Technical Support Supervisor at TOMRA Recycling, I lead a skilled team of engineers to deliver effective troubleshooting and exceptional customer service. With over 10 years of experience in technical support and customer service, my focus lies in enhancing operational processes, developing support documentation, and collaborating across teams to resolve complex technical challenges. My expertise includes technical troubleshooting, network administration, and implementing solutions for mechanical and electrical issues. I am committed to supporting customer satisfaction and fostering collaboration within our team to address technical problems effectively and efficiently. My work is driven by a goal to ensure streamlined operations and continuous improvement at TOMRA Recycling.
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