William Roach
Customer Success & Technical Support Leader | Field Operations Specialist | 10+ Years B2B Support Excellence
- Role
- Technical Support Supervisor at Tomra Recycling
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About William Roach
As a Technical Support Supervisor at TOMRA Recycling, I lead a skilled team of engineers to deliver effective troubleshooting and exceptional customer service. With over 10 years of experience in technical support and customer service, my focus lies in enhancing operational processes, developing support documentation, and collaborating across teams to resolve complex technical challenges. My expertise includes technical troubleshooting, network administration, and implementing solutions for mechanical and electrical issues. I am committed to supporting customer satisfaction and fostering collaboration within our team to address technical problems effectively and efficiently. My work is driven by a goal to ensure streamlined operations and continuous improvement at TOMRA Recycling.
Experience
Technical Support Supervisor
Sep 2023 — Present · Charlotte, NC, US
Managed and led a team of Technical Support Engineers at TOMRA Recycling, ensuring timely customer service and effective troubleshooting.• Developed technical support procedures and documentation to support workshop repairs and new product introductions.• Collaborated with cross-functional teams to resolve complex technical issues and improve customer satisfaction.
Education
Richmond Sr. High School of Rockingham
High School Diploma, Computers and Business
2006 — 2009
ITT Technical Institute of Charlotte
Associates, applied Science Computer and Electronics Engineering Technology
2009 — 2012
Skills
- Electronics
- Microsoft Word
- Computer Repair
- Wiring
- Cabling
- Windows 7
- Electricians
- Employee Training
- Test Equipment
- Public Speaking
- Inventory Management
- Circuit Design
- Multimeter
- Cad Tools
- Computer Hardware
- Additive Manufacturing
- Leadership
- Teamwork
- Food Service
- Troubleshooting
- Strategic Planning
- Stl
- Engineering
- Networking
- 3d Modeling
- Microsoft Office
- Baking
- Computer Maintenance
- Oscilloscope
- Food
- Power Supplies
- Physical Inventory
- Soldering
- Windows
- Cooking
- Technical Support
- Electricity
- Business Travel
- Food
- Field Service
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