William Glover
Site Reliability Engineer | Cyber Security Analyst | Information Security | Telecom Engineer
- Role
- Site Reliability Engineer Application Support Engineer at American Express
- Location
- Plainfield, NJ, US
- LinkedIn followers
- 500 followers
About William Glover
IT, Telecommunications and Cyber Security professional. Experienced in troubleshooting diagnosing and isolation of issues within mobile, data and voice networks. Expert in communicating and relating info to customers, clients, technical teams and management.
Experience
Site Reliability Engineer Application Support Engineer
May 2021 — Present · New York, NY, US
Provide engineering support for the Customer Engagement Network portfolio with a focus on servicing portals and their production support. Charged with collaborating across interfacing teams and identifying improvement opportunities as well as solutions to improve overall customer experience.• Brainstormed with colleagues and other depts to devise long-term resolutions to problems and issues within voice network.• Provide end-user application support to Customer Care Professionals. • Managed and led change calls for issues affecting the Customer Engagement Network. • Partnered with the Global Infrastructure, Product Owners, DevOps, and business and application development teams to support changes / implementations, improve performance and availability and help ensure network uptime.
Education
DeVry Technical Institute
Telecommunications Installation Certificate
1990 — 1991
Bloomfield College
Certificate of completion, Cisco internetworking
2010 — 2010
Skills
- Ss7
- Networking
- Sip
- Computer Network Operations
- 2g
- Telecommunications
- Voice Over Ip (Voip)
- Troubleshooting
- Sdh
- Switches
- Umts
- Gsm
- Wireless
- Ip
- Network Engineering
- Cdma
- 3g
- Lte
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