William C.
- Role
- IT Technician at Riot Platforms, Inc.
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About William C.
I am a highly skilled IT professional with extensive experience in managing and…
Experience
IT Technician
Aug 2022 — Present
Managed company SaaS solutions including Microsoft Azure, Intune, SharePoint, Exchange Online, Office 365 applications, and Zoom Phone • Used Access forms to show access granted and taken. • Managed company devices (Laptops, Tablets, Phones) using Intune and Apple Business Manager • Setup Apple products (macs, iPhone, iPads) for user use with the help of using Intune, Apple configurator, Apple Business manager and captive Portal. • Assisted users both in-person and remotely with N-Able and Jira service desk, remote help, zoo and Service Now • Created and maintained documentation to preserve knowledge base and assist users. • Assisted in implementing CIS benchmarks, hardening our IT infrastructure, and implementing compliance policies. • Setup and managed digital signage using yodeck. • Recommended needed hardware and software for purchases. • Created and Maintained company change policies. • Managed User Access ensuring documentation to maintain SOX Compliance and assisting in quarterly UAR review. • Troubleshoot issues to include but limited to Zoom Phone, Office 365 Applications, Exchange Online, SharePoint, hardware issues and software issues.
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