William Lo

Director, Change & Employee Experience, Chief Audit Executive (Cae) Group @RBC

Toronto, ON, CA
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Dec 2025 — Present

Director, Change & Employee Experience, Chief Audit Executive (Cae) Group @RBC

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Toronto, ON, CA

As Director, Change & Employee Experience for RBC’s CAE Group, I lead the strategy, design, and delivery of global programs that shape meaningful employee experiences across all stages of the talent lifecycle—from onboarding and early talent to career development and transitions. I develop engagement strategies, design enterprise employee programs, and partner across regions to drive operational excellence and seamless execution.I steward key programs including internships, graduate recruitment, and early career pathways, ensuring RBC attracts, develops, and retains top emerging talent. I also lead major transformational change initiatives across the CAE function, building change readiness, capability, and alignment for initiatives that impact culture, structure, and operational performance.In this role, I work closely with senior leadership to support strategic decision-making, design change strategies, and ensure clear, compelling communication across all levels. My focus is to enable a cohesive, inclusive, and engaging employee experience while driving efficiency, measurable value, and sustainable long-term impact.Key Areas of Impact:• Employee experience strategy & lifecycle design• Early talent programs and emerging talent pathways• Transformational change strategy & delivery• Operational excellence and process efficiency• Engagement programs & strategic communications• Leadership advisory and cross-functional partnership• Data-driven decision making & measurement frameworks

EDUCATION

1992 — 1996

Queen's University

Bachelor of Science (Honours), Computer Science / Actuarial Science

2009 — 2011

Ivey Business School at Western University

MBA, Business, Cross-Enterprise Leadership

SKILLS

Business TransformationCustomer ServiceProject ManagementRisk ManagementBusiness AnalysisGovernanceStrategic PlanningManagementTeam BuildingVendor ManagementTelecommunicationsSdlcIT GovernanceIT StrategyCustomer RelationsBusiness ProcessStrategySecurityEnterprise SoftwareEmerging TechnologiesTechnology PlanningEnterprise ArchitectureCross-Functional Team LeadershipBusiness Relationship ManagementProject ExecutionIntegrationProgram ManagementChange Management

ABOUT WILLIAM LO

Highly qualified professional with rare combination of senior managerial skills, critical thinking skills and technical acuityCareer has spanned over many diverse industries, including financial services, telecommunications, and public sectorExtensive skills in infrastructure investment strategy, business productivity analysis, sales enablement, change management, and ability to manage large cross-functional teams with emphasis on accurate, timely deliveryStrong interpersonal skills enabled the effective development of relationships with business and IT, technology suppliers, and executive board membersSeasoned management consultant with best-practice team/project management skills and methodologyHighly collaborative leader, team player, inspirational team builder and developer of talent

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William Lo — Director, Change & Employee Experience, Chief Audit Executive (Cae) Group at RBC in Toronto, ON, CA | Unifers