William Chumley

WORK HISTORY

EDUCATION

SKILLS

ABOUT WILLIAM CHUMLEY

Accomplished technology leader with more than 30 years of progressive experience establishing and executing value driven global IT service strategy and delivery. Leading people, technology, and process innovation for business transformation, travel industry infrastructure operations, and global enterprise business applications. Confident, honest leader with diverse expertise building global, multicultural IT organizations, coordinating large-scale initiatives, and creating a culture of excellence. Inspiring, innovative – leverage resources and technology and equip fully capable teams to extend values, vision, and mission throughout the organization. Cross-functional alignment raised survey scores 50% for service excellence, 31% for customer satisfaction, 28% for employee engagement, and 12% for reducing information security risk. Agile, visionary – respond in real time to fast-changing customer preferences and ever-changing IT alternatives. Expedite strategy, modernizations, resource and process efficiencies; and boost operational performance. Addressed 4% more customer calls without more staff; saved $36.7M.Strategic, reliable – proven technical acumen to resolve customer challenges in travel and technology industries and public sector. Accomplished management of programs with $600+ million budgets and 900+ employees while steering the full lifecycle of complex global priorities. Specialties: Business Foresight & Strategy Technology Insight & Innovation Financial Optimization Inspiring High Performing Teams Exemplary Customer Service Demystifying IT Performance Delivering Complex Initiatives Organizational Transformation Fostering Operational Efficiency Confident, Clear Communication Executive Partnership Project & Program Management