William Chesser
Chief Customer Officer @VitalSource
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WORK HISTORY
Chief Customer Officer @VitalSource
Raleigh, NC, US
EDUCATION
The University of North Carolina at Chapel Hill
BA, English
North Carolina Central University
MA, English Literature
SKILLS
ABOUT WILLIAM CHESSER
Twenty-five-plus years in digital learning. Member of the founding team at VitalSource Technologies, LLC. Multiple operational and business development roles though the years. Currently leading 150+ person, multi-segment Customer Success, Support, and Operations teams. Proven record of developing leaders, setting strategy, and delivering measurable ongoing improvements for a range of SaaS and non-SaaS lines-of-business. In addition to helping the company develop and deploy its original product in the late 90s, I lead the opening of the company\'s non-US business, started our business in corporate training, and developed customer success and onboarding teams for multiple segments. Pre-VitalSource experience includes teacher training, instructional research and innovation, classroom teaching, and coaching.I am a believer in the value of practical frameworks, and the one\'s I believe have informed my approach the most include:• Manager-Tools Effective Manager• CSM Practice - Customer Journeys• Scotwork Negotiation• Challenger Sales• DISC Personality and Work Styles (I\'m high \"I,\" and high \"D\")
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