William H G Brooks
Director of Ecommerce (Remote) @Macy's Retail Holdings, Inc.
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WORK HISTORY
Director of Ecommerce (Remote) @Macy's Retail Holdings, Inc.
San Francisco, CA, US
Launched and managed B2C e-commerce payments and B2B reseller affiliates programs for merchant. Provided customer service facilitating satisfaction and minimizing fraud and chargeback risks.• Created and executed strategic plans for each partner including Shopify.• Tripled sales revenue within first five years of employment.• Simultaneously improved SEO results and established a new revenue stream by instituting B2B reseller affiliate sales channel program.• Teamed with third party billing partners CCBill, Epoch and APIs to develop B2C online shopping experience.• Managed escalations with third party vendors responsible for website hosting, card not present credit/debit card payments process and fraud risk management.
EDUCATION
The University of Kansas
Liberal Arts & Sciences
SKILLS
ABOUT WILLIAM H G BROOKS
An experienced fintech account manager with a focus on achieving results through critical…
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