Will Oliver
Hospitality Manager
- Role
- Highland Center Guest Services Manager at Appalachian Mountain Club
- Location
- Conway, NH, US
- LinkedIn followers
- 500 followers
About Will Oliver
Hi there, thanks for visiting my profile.I am a retail and organizational leader with a decade of experience in retail, food service, and non-profits. I believe in treating my teams with the utmost dignity and compassion - that is how they receive permission to perform for their organization. I value working in leadership environments that prioritize deep reflection, authenticity, vulnerability, transparency, and empathy. In the long term, I may be open to work in a variety of fields, from management to teaching to health or community-focused professions. I believe most deeply in continuously seeking out purpose, learning from my experiences, and growing as an individual and a professional. My interests outside management and leadership include the outdoors, theater, visual art, public health and healthcare access, access to housing and social services, DEI, and BIPOC/LGBTQ+ representation. If you’re interested in connecting, please send an invite to connect and a direct message!
Experience
Highland Center Guest Services Manager
Apr 2025 — Present · Bretton Woods, NH, US
Led a team of 10 direct reports serving two hospitality locations, including a 24-hour front desk and information center-Supported $2M in annual lodging revenue, serving 15K+ bed nights, and drove an additional $600K in retail sales annually-Fulfilled general manager functions during GM’s leave of absence, leading facility meetings, supporting department management, and serving as facility point of contact-Revolutionized team management at the Front Desk, implementing a comprehensive orientation and training program, a start-to-finish mutual feedback process, weekly team meetings and written updates (including KPIs), more clearly defined team structure and roles, and improved workflows for accountability and productivity-Served as on-call AMC Search and Rescue Coordinator for the White Mountain region at least 6 days per month-Won a 2025 AMC Values Award (\"Inclusion\")-Nominated by colleagues for the 2025 Joe Dodge Award for North Country Hospitality
Education
Milton Academy
High School Diploma
National Outdoor Leadership School (NOLS)
Fall Semester in the Rockies (FSR)
Where There Be Dragons
Andes and Amazon
Northwestern University
Biology/Biological Sciences, General
2011
Tel Aviv University
Public Health in Minority Populations
Arizona State University
Bachelor's degree, Liberal Arts and Sciences/Liberal Studies
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