William L.

About William L.

Performance driven individual with experience managing PII Data, leading monthly financial meetings,conducting hiring interviews, and adept with various software platforms such as: Excel, Lotus Notes,Workday, Salesforce, and Jama.

Experience

1. Claims Specialist

   State Farm

   May 2023 — Present

   State Farm Companies, Dallas, TXClaims Specialist- Estimatics Liaison May 2023- Present • Responsible for investigating, evaluating, negotiating, and settling claims.• Effectively manage work through task driven queues on an individual and team basis.• Conduct recorded declarations with insured, claimants, and witnesses to determine liability.• Apply knowledge of policies and insurance regulations when determining coverage, liability, and damages.• Contact customers by telephone, written correspondence, and various electronic media.• Ability to prioritize and complete competing workload projects.• Maintain a high level of organization and attention to detail to ensure a seamless and efficient claim process.• Respond effectively to increased workloads, increasing knowledge and expertise as required while meeting targeted goals.• Licensed in all 16 required states granting me authority to adjust claims in the entire United States. • Investigative contact with all parties involved in a claim.• Conduct live recorded statements in English and Spanish.• Educate customers about their applicable coverage.• Establish liability based on acquired evidence and deductive reasoning. • Compile evidence including Recorded Statements, Police Reports, photos, videos, and witness testimony.• Maintain accurate claim file documentation throughout the claim cycle.• Coordinate with various vendors for specialty equipment replacement.• Utilize various software platforms and security protocols.

Education

• Sam Houston State University

  Bachelor's degree, Business Administration and Management

  2015 — 2018