Will Whaley

Cloud Support Manager @TrustedTech

Irvine, CA, US

Lead a team of 16 cloud support engineers, overseeing proactive and reactive engagements spanning support, consulting, and advisory services for cloud and hybrid environments across Microsoft 365, Azure, Power Platform, and Dynamics 365.Drive operational excellence by managing escalations, coordinating with Microsoft support, and ensuring seamless resolution of complex technical challenges.Design and deliver technical training programs, upskilling team members and fostering expertise across cloud technologies.Develop and implement premium paid support programs, offering customers tailored, high-value services to meet evolving business needs.Represent the department at the enterprise level, influencing strategy, prioritization, and governance for both customers and internal stakeholders.Guide the team through rapid company growth from 50 to 150 employees, maintaining service quality and adapting support strategies to scale with business expansion.Advocate for continuous improvement, fostering a culture of technical excellence, customer-centric service, and operational efficiency.Host and contribute to customer-facing webinars attended by hundreds of business leaders, showcasing the latest in Microsoft cloud technologies, productivity software, and AI capabilities.Educate enterprise and SMB customers on how to leverage Microsoft\'s evolving cloud ecosystem to enhance productivity, streamline operations, and drive business transformation.

University of Southern California

Bachelor's, Business Administration