William Weeks
Learning & Development Program Manager | Instructional Systems Designer | Project Management Professional | Agile Certified Professional, Coach, Team Facilitator, Project Manager, and Product Owner
- Role
- Instructional Systems Designer, 3 at Booz Allen Hamilton
- Location
- Jacksonville, FL, US
- LinkedIn followers
- 500 followers
About William Weeks
Highly effective trainer and instructional designer with 10 years of experience in…
Experience
Instructional Systems Designer, 3
Aug 2022 — Present · Orlando, FL, US
Analyze, design, develop, implement, and evaluate Salesforce training programs utilizing Google analytics, data analysis, and end user feedback to drive data based decisions for learning and development offerings, process and performance improvements and change management strategies. Deploy training program deliverables per contract schedule maximizing human capital development for 11 iterative Salesforce software releases impacting over National Cemetery Administration (NCA) employees. Facilitate training for over NCA employees with a 92% approval rating to support workforce knowledge, skills and platform experience with SaaS (Salesforce) and Tableau Server integration.Utilize monthly Google analytics to identify performance gaps and create training interventions/technical solutions to achieve organizational goals, support change management strategies, maximize human capital development and improve employee engagement with required platforms. Advise integrated project team management to ensure organizational goals are supported by a well trained and highly skilled workforce. Develop curricula, training courses and learning resources that maintain quality and 508 accessibility standards utilizing ADDIE methodology. This includes over 50 job aids, 40 FAQs, 10 tutorials, 7 Instructor-Led training materials and train-the-trainer programs to maximize human capital potential ensuring the end users’ experience/engagement with the organization’s product is a positive one.
Education
University of Maryland Baltimore County
Bachelor's degree
2010 — 2014
McDaniel College
Master's degree
2015 — 2018
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