William Veliz

Customer Success Manager - Strategic Accounts @Sprout Social, Inc.

Chicago, IL, US

Manage a book of 20-30 accounts within Sprout\'s highest investment tier of clientele- Provide trainings covering all aspects of Sprout\'s product set to end users from various departments including Marketing, Communication, Public Relations, HR, etc. This often involved collaboration with internal partners such as Growth Partners, Solutions Engineers/Architects and Strategic Service Consultants- Track progression of Sprout adoption by clients through implementation and execution of collaboratively created mutual success plans tailored to client needs and level of social media marketing maturity- Showcase value of Sprout platform/ROI of partnership through executive business review presentation tailored to client needs and level of social media marketing maturity- Analyze client social performance data and Sprout usage data in order to provide strategic guidance/recommendations for social strategy as well as to identify early signs of churn risk- Collaborate with Growth Partners to identify areas of opportunity for pitching new products/services- Participated in early adoption testing for 2025 rollout of Sprout\'s Customer Success platform including trialing early functionality and providing feedback on how this would impact day-to-day productivity of Customer Success Managers- Served as Customer Success representative in customer product feedback-focused meetings with Product team

Carthage College

Bachelor of Arts (B.A.), Spanish, Marketing

Spanish American Institute of International Education

N/A, Spanish Language and Literature