William Urena

About William Urena

Experienced Operations Manager with a demonstrated history of working in the food & …

Experience

1. am Shift Manager

   FreshDirect

   Nov 2018 — Present

   Currently managing the transportation department of a 566,233 sq. ft. distribution center with 7 direct report supervisors and a total of 397 hourly employees •Actively manage the timely response on all on-road operations, customer relations, and employee interactions •Execute projects to reduce customer credits and returns • Manage department employee hours in an effective manner within budgetary guidelines •Manage and coach administrative support staff effectively •Ensure effective communication of job accountabilities, objectives, and performance feedback •Coach, train, and organize workforce to maintain high service levels •Support and encourage reward and recognition programs in the department •Plan and create programs that lead to a highly skilled, satisfied, and engaged workforce •Sustain and monitor performance management issues within the department •Support and encourage employee involvement throughout the department •Ensure consistent and quality decisions are made in the dispatch area •Achieve and sustain budgeted service levels results (satisfaction, on-time, compliments, etc.) •Create, support and coach to ensure a culture-focused that is focused on customer satisfaction •Responsible for promptly addressing and resolving problems & complaints filed by the community •Actively participate in community events & support marketing initiatives aimed at community development •Support and sustain relationships with customers and the community •Ensure that employees maintain the pulse (competition, growth, sales, customers, events, etc.) of the community •Support the recruiting process by conducting interviews and road tests on an as-needed basis •Actively support and maintain high levels of morale in employees within the department •Uphold, promote, and demonstrate an environment of honesty, integrity,and candor through open lines of communication •Ensure delivery of feedback, encouragement, and expectations are clear and concise

Skills

• Warehousing
• Sales
• Employee Engagement
• Customer Service
• Budgets
• Time Management
• Continuous Improvement
• Contract Negotiation
• Sourcing
• Human Resources
• Supply Chain
• Warehouse Management
• Management
• Transportation Management
• Coaching
• Freight
• Distribution Center Operations
• Performance Management
• Customer Satisfaction
• Team Building
• Analysis
• Logistics
• Forecasting
• Income Statement
• Cross-Functional Team Leadership
• Process Improvement
• Supply Chain Optimization
• Inventory Management
• Training
• Purchasing
• Transportation
• Logistics Management
• Sap
• Recruiting
• Supply Chain Management
• Operations Management
• Shipping
• Inventory Control