William Taylor
Senior Product Owner at American Express
- Role
- Senior Product Manager, Travel App Travel & Lifestyle Services at American Express
- Location
- Fort Lauderdale, FL, US
- LinkedIn followers
- 500 followers
About William Taylor
Accomplished product and digital transformation leader delivering customer-facing digital products and drive-to-digital strategies across highly regulated Travel and Financial Services organizations. Deep expertise in end-to-end product development and omni-channel servicing, with a focus on building scalable, best-in-class capabilities.Recognized for aligning business strategy, technology, and operations to deliver intuitive, customer-centric solutions. A collaborative, results-driven leader with experience managing diverse, high-performing teams. Most recently owned post-booking product strategy for a major U.S. consumer mobile application launch, partnering closely with design, engineering and operations to deliver complex initiatives and measurable business outcomes. Trusted to lead through change and deliver solutions that create lasting value for customers and the enterprise.
Experience
Senior Product Manager, Travel App Travel & Lifestyle Services
Feb 2025 — Present · Miami-Fort Lauderdale, FL, US
Product lead for Post-Booking experiences within a newly launched enterprise mobile app, delivering core native capabilities across air, hotel, car, and digital servicing. Owned end-to-end strategy and delivery while balancing speed, stability, and cross-team dependencies. Built one of the app’s most highly trafficked areas, ensuring all experiences met rigorous risk, compliance, and audit standards, and delivered a foundational post-booking platform for one of the Travel organization’s most significant mobile launches.
Education
Penn State University
BS, Supply Chain Management & Economics
Harvard University
Harvard Certificate in Leadership Excellence
Skills
- Business Intelligence
- Business Process Design
- Leadership
- Management Consulting
- Business Analysis
- Project Management
- Requirements Analysis
- Consulting
- Analytics
- Business Strategy
- Business Development
- Analysis
- Business Process
- Management
- IT Strategy
- Microsoft Office
- Program Management
- Data Analysis
- Business Process Improvement
- Strategy
- Process Improvement
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