William Swinney
Customer Service Representative Manager at Kirby Inland Marine
- Role
- Customer Service Representative Manager at Kirby
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
Experience
Customer Service Representative Manager
May 2011 — Present · Houston, TX, US
Manage a group of customer service representatives• Maintain and improve training for department• Member of various steering committees within organization• Review and improve ISO procedures• Work on special projects as assigned• Manage Crossover Hose requirements• Interview, hire, and terminate employees for department
Education
University of Phoenix
Bachelor of Business Administration (BBA), Business Administration
2007 — 2011
Skills
- Transportation
- Shipping
- Container
- Logistics
- International Shipping
- Maritime
- Freight
- Customer Service
- Supply Chain Management
- Operations Management
- Maritime Operations
- Transportation Management
- Logistics Management
- Ports
- Ocean
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