William Smith
Operations Manager @Laine
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WORK HISTORY
Operations Manager @Laine
London, GB
Publican Awards in 2025: Best Partnership Pub Company and Best Late Night Operator.Overseeing the operations and profitability of 10 diverse venues, with identities ranging from high-energy experiential and competitive socialising spaces to late-night destinations, foodie hubs and community pubs. Collaborating with an expanding Operations Team to refine and develop each venue\'s unique offerings. I also support site management teams in strategic business planning, sales growth initiatives, and people development. Additionally, I implement various systems and processes to enhance operational efficiency across all locations. My portfolio generates over £7 million in annual revenue and delivers more than £2 million in EBITDA.
EDUCATION
University of the Arts London
Bachelor's degree, Performing Arts
Udemy Alumni
Social Media Marketing
ABOUT WILLIAM SMITH
People driven and dynamic solution focused problem solver with a proven track-record of high performance over multiple sites. With a keen eye for implementing financial controls and out of the box sales driving to deliver results that stabilise and grow businesses. My managing style is guided by passion, knowledge and enthusiasm. Priding myself on engaging training methods and developing knowledgeable staff within a positive work environment. Thriving when presented with challenges, especially those relating to people management, business development and events organisation.Outside work: Podcaster, Qualified Tennis Coach, Theatre lover as well as all things food and drink!
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