William Sievers
Director of Consumer Affairs @Rail Passengers Association
Signup · Get unlimited contacts
WORK HISTORY
Director of Consumer Affairs @Rail Passengers Association
DC, US
A volunteer position that will set-up the Consumer Affairs program at RPA - Receiving, review, and categorize passenger complaints - Escalate issues to appropriate personnel at Amtrak, Brightline, or various commuter rail operators across the United State- Track trends, identify root causes and prepare reports highlighting issue
SKILLS
ABOUT WILLIAM SIEVERS
Dedicated customer care leader has proven results in high customer satisfaction and long-term revenue attainment. Proven track record managing multiple disciplines, bringing diverse groups of workers together which results in high employee satisfaction. This management style creates a goal setting culture which results in team-orientated successes which transform to high customer satisfaction ratings.Specialties: Call Center Management, Cable TV Operations, Process Improvement, Quality Delivery, Social Media, Customer Care, Call Center Consolidations, Policy & Procedure Standardization, Call Center Telephone Platform (CTI, ACD,IVR,CRM), Workforce Management, Artificial Intelligence, Outsourcing, and Vendor Management
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.