William Sievers
Retired - Senior Vice President Customer Care; RCN Corporation, Wave Broadband & Grande Communications of Texas (now Astound Broadband)
- Role
- Director of Consumer Affairs at Rail Passengers Association
- Location
- Melbourne, FL, US
- LinkedIn followers
- 500 followers
About William Sievers
Dedicated customer care leader has proven results in high customer satisfaction and long-term revenue attainment. Proven track record managing multiple disciplines, bringing diverse groups of workers together which results in high employee satisfaction. This management style creates a goal setting culture which results in team-orientated successes which transform to high customer satisfaction ratings.Specialties: Call Center Management, Cable TV Operations, Process Improvement, Quality Delivery, Social Media, Customer Care, Call Center Consolidations, Policy & Procedure Standardization, Call Center Telephone Platform (CTI, ACD,IVR,CRM), Workforce Management, Artificial Intelligence, Outsourcing, and Vendor Management
Experience
Director of Consumer Affairs
Jan 2026 — Present · DC, US
A volunteer position that will set-up the Consumer Affairs program at RPA - Receiving, review, and categorize passenger complaints - Escalate issues to appropriate personnel at Amtrak, Brightline, or various commuter rail operators across the United State- Track trends, identify root causes and prepare reports highlighting issue
Skills
- Call Center
- Customer Retention
- Customer Service
- Technical Support
- Vendor Management
- Crm
- Managed Services
- Direct Sales
- Integration
- Process Improvement
- Program Management
- Call Centers
- Ip
- Computer Network Operations
- Training
- Customer Satisfaction
- Call Center Development
- Ivr
- Telephony
- Networking
- Employee Engagement
- Workforce Management
- Business Intelligence
- Cable Television
- Business Planning
- Operations Management
- B2b
- Outsourcing
- Contact Centers
- T1
- Leadership
- Cabling
- Acd
- Cross-Functional Team Leadership
- Troubleshooting
- Wireless
- Broadband
- Telecommunications
- Account Management
- Quality Assurance
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