William Sellner

About William Sellner

Successful in transforming teams and organizations by being customer centric. This…

Experience

1. Director, Sales Enablement and Support, North America

   Philips

   Jul 2011 — Present

   Oversee end-to-end sales enablement and support operations in a fast-paced environment. Deliver strategic direction and actionable intelligence to a sales organization of more than 400 people. Lead and coordinate a cross-functional team of 33 employees in multiple areas, while collaborating with leadership, legal, compliance, marketing, IT, finance, and operations in developing and implementing lean processes across the business and strategic plans. Enable operational success at highest level and establish key metrics of success both in customer satisfaction and fulfilling operational and financial obligations. Optimized customer-facing time by 26% by identifying non-selling activities of sales reps and implementing processes and support resources. Amplified customer sales commitments by 19% through establishment of a \"high touch\" team to provide specialized support for focused group of customers. Improved internal NPS scores by 1.7 points by implementing recognition and rewards programs across organization. Leveraged technology within a multi-phase approach by successfully creating and executing a robust strategy. Launched new platforms related to CRM, Asset Management, Learning Management Systems (LMS), and various mobile apps and decreased access time to critical content by 35%, improved knowledge retention by 38%, and consolidated the number of applications by a third. Awarded Pinnacle Award three times for delivering excellence in a leadership role. Oversaw development, launch and continuous improvement of customer order portal and transitioned 83% of all orders to the customer portal over a period of 18 months while diminishing order intake team by 10 FTE\'s.

Education

• Indiana University of Pennsylvania

  BS, Respiratory Therapy

  1983 — 1986