William Ross
Change and Transformation Consultant at North Highland
- Role
- Consultant at North Highland
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About William Ross
As a consultant, I help optimize operations of government agencies through software solutions. Currently in my role at Groundswell, I work with the Federal Aviation Administration (FAA) to design and implement solutions that enhance workflow efficiency and improve employee experience. My experience in consulting has helped me hone my ability to problem solve and collaborate. Whether I’m putting technical concepts into understandable terms while working with federal agencies or crafting solutions to business needs, I have consistently leveraged these skills to improve efficiency in operations.Career Highlights- Groundswell: Played a key role in the design and rollout of new functionality for the FAA’s investigation tracking system on the Appian platform. Regularly presented updates to FAA leadership, earning a promotion to consultant within 12 months- Rem and Company: Delivered actionable business strategies for minority-owned businesses, navigating the challenges of the COVID-19 pandemic. Published research on brand ambassador programs, showcasing the intersection of strategy and innovative marketing- Social Cognition and Behavior Lab: Conducted original research on perceptions and group dynamics, developing insights into team performance and inclusivity in professional environments.
Experience
Consultant
Jan 2026 — Present · Charlotte, NC, US
Education
University of Virginia
Bachelor's degree, Psychology
2018 — 2022
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