William Rivers
Regional operations, Metronet Fiber
- Role
- Manager 1, Installation & Service at Comcast
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About William Rivers
Experienced Supervisor with a demonstrated history of working in the media production industry. Skilled in Cabling, Coaching, Customer Satisfaction, Customer Retention, and DOCSIS. Strong professional graduated from Brunswick sr. high.
Experience
Manager 1, Installation & Service
May 2016 — Present · Memphis, TN, US
Responsible for providing leadership, motivation, and direction to improve and continue providing outstanding customer service. Manages the daily activities of Installation & Service Supervisors and/or Installation & Service work groups. Reviews short-term perspective for professional content and against objectives, budgets, schedules and quality levels. Translates approved objectives into work plans and procedures. Enforces policies and recommends adjustments. Negotiates with senior management for resources and priorities that affect functions and to gain cooperation for resources that directly affect areas of accountability. Selects, motivates, and reviews performance of staff. Appraises job performance, implements discipline, sets work schedules, monitors performance, maintains morale, builds teamwork, resolves employee problems, meets goals, recommends employment status changes, and maintains all related personnel and administrative files and records.
Skills
- Telephony
- Coaching
- Telecommunications
- Call Center
- Wireless Technologies
- Customer Experience
- Leadership
- Customer Retention
- Customer Service
- Team Leadership
- Wireless
- Supervising
- Team Building
- Contact Centers
- Call Centers
- Process Improvement
- Voip
- Voice Over Ip (Voip)
- Cabling
- Docsis
- Hfc
- Customer Satisfaction
- Broadband
- Technical Leadership
- Performance Management
- Troubleshooting
- Business Process Improvement
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