William Rehman

About William Rehman

ServiceNow Developer/Architect with 8+ years of experience in IT, including 7+ years of…

Experience

1. Sr Servicenow Developer Architect

   Amplifon

   May 2021 — Present

   Establish and manage data integration and API procedures connecting ServiceNow with other services. Familiarity with REST and SOAP messages for interacting with external online services. Experience leveraging Web Services and Import Sets to load assets into SNOW from third-partysystems. Implemented SN discovery, created schedules for discovery using IP ranges that were separatedbased on the client\'s instructions, scanned those IP ranges, and conducted troubleshooting fornearly all device types, including WMI, SSH, SNMP, and others. Developed ServicePortals using AngularJS and Bootstrap. To improve the end-user experience,the service portal is taking the role of the ESSportal in ServiceNow. Numerous elaborate UImodifications are created from the ground up. Specialized in ITSM, ITOM, and ITBM applications. Integrated FSM with ITSM and CSM, linking incidents and customer service cases for improved resolution tracking.Enhanced asset data accuracy by integrating ITAM with CMDB and Discovery, ensuring up-to-date records for hardware and software assets. Automated preventive maintenance scheduling to reduce unexpected equipment failures. Worked on collecting inventory details that are very useful to the service desk which includesinformation about an end-user’s machine using ITAM Responsible for Service-Now Administration, Discovery, CMDB Configuration & Asset processengineering Provided technical oversight and governance for multi-module ServiceNow deployments, ensuring best-in-class development practices across ITSM, ITOM, and beyond. Developed and maintained architectural roadmaps, balancing feature enhancements with platform health for long-term sustainability and scalability.