William Sawyer Quijano
Experienced Leader in Contact Center Operations and Building Exceptional Customer Experiences with a Proven Track Record of Success.
- Role
- Founder and Managing Director at Optimal Outcomes Consulting
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About William Sawyer Quijano
Accomplished executive who excels at leading and directing diverse groups of individuals in a fast-paced, deadline-driven business environment. Skilled at identifying the needs of the organization to determine how to build a robust, thriving enterprise. Capable of boosting employee satisfaction, reducing expenditures, and transforming business operations. Adept at leading large organizations through rapid change management, including international business units. Strong industry professional with an Executive MBA focused in Business Administration and Management, General from Washington State University - Carson College of Business.
Experience
Founder and Managing Director
Apr 2023 — Present · Manila, PH
Education
WSU Carson College of Business
Executive MBA, Business Administration and Management, General
2018 — 2020
Ashford University
Back, Business Administration and Management, General
2017
The University of Tennessee at Chattanooga
Bachelor of Arts - BA, Multidisciplinary School Learning
Skills
- Business Process
- Team Leadership
- Strategy
- Enterprise Software
- Call Centers
- Instructional Design
- Performance Management
- Customer Service
- Call Center
- Customer Experience
- Program Management
- Addie
- Wireless
- Cross-Functional Team Leadership
- Coaching
- Telecommunications
- Recruiting
- Analysis
- Software Documentation
- Training Delivery
- Instructor-Led Training
- Leadership
- Team Management
- Vendor Management
- Training
- Customer Satisfaction
- Process Improvement
- Team Building
- Management
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