William Pelino
- Role
- Technical Support Knowledge Manager at TeleTracking
- Location
- Pittsburgh, PA, US
- LinkedIn followers
- 500 followers
About William Pelino
Looking forward to new and exciting challenges.
Experience
Technical Support Knowledge Manager
Mar 2022 — Present
Be the department Change Leader for Knowledge Management, Knowledge-Centered Support, and all related process adoption. • Develop the department Knowledge Management Strategy. • Act as the primary owner of the Technical Support Knowledge Management process. • Work closely with different department leadership to identify, implement, and enforce processes necessary for a Knowledge-Centered Support model. • Work with Technical Support leadership to identify and implement meaningful…
Skills
- Telecommunications
- Wireless Networking
- Billing Systems
- Retail
- Time Management
- Call Centers
- Product Marketing
- Customer Support
- Ip
- Computer Hardware
- Retail Sales
- Wireless Broadband
- Technical Support
- Inventory Management
- Account Management
- Mobile Devices
- Customer Satisfaction
- Voice Over Ip (Voip)
- Contact Centers
- Wireless
- Voip
- Mobile Technology
- Team Building
- Business Process Improvement
- Marketing
- Consumer Electronics
- Customer Retention
- Dispute Resolution
- Cellular Communications
- Hardware
- Solution Selling
- Mobile Broadband
- Employee Training
- Android
- 4g
- Evdo
- Process Improvement
- Customer Service
- Troubleshooting
- Direct Sales
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