William Otis

About William Otis

Passion: Providing exceptional care and service to seniors of all ages.16+ years experience in assisted living, memory care, and independent living operational leadership. StrengthFinders Top 5:1. Achiever2. Focus3. Activator4. Learner5. Significance MBTI: ESFJ

Experience

1. Vice President of Operations

   Qsl Management

   Feb 2026 — Present · Pensacola, FL, US

   As QSLM expanded into a divisional operating model, I transitioned into the Vice President of Operations role to ensure execution continuity, regional alignment, and financial discipline across a rapidly scaling platform.I currently support 3 Regional Vice Presidents and 27 communities representing 3,298 of 6,126 total portfolio beds. In this capacity, I serve as the operational integrator for more than half of the company’s portfolio, translating enterprise strategy into measurable field execution.My scope includes full P&L oversight across 27 communities, occupancy growth and NOI expansion, labor management and PRD discipline, agency reduction strategies, Executive Director coaching and succession planning, and multi-site standardization across Memory Care, Dining, and clinical operations. I also partner closely with capital stakeholders to ensure performance transparency, asset protection, and alignment with long-term investment objectives.This role positions me at the intersection of strategy and execution — strengthening systems, accountability structures, and leadership pipelines that scale performance across complex portfolios. My focus remains building durable operational infrastructure that supports enterprise growth, capital partner confidence, and long-term platform scalability. I am passionate about building scalable operating systems that allow organizations to grow without sacrificing culture, margin, or execution integrity.

Education

• Southern Adventist University

  Health Science, Long Term Care Administration/Management

  2005 — 2010

• Southern Adventist University

  Master of Business Administration (M.B.A.), Health/Health Care Administration/Management

  2013 — 2015

Skills

• Team Building
• Leadership
• Management
• Healthcare
• Entrepreneurship
• Strategic Planning
• Business Strategy
• Microsoft Office
• Hospitals
• Public Speaking
• Healthcare Management
• Customer Service
• Training
• Microsoft Excel
• Event Planning
• Marketing
• Microsoft Word
• Public Relations
• Budgets
• Coaching
• New Business Development
• Sales
• Analysis
• Employee Relations
• Account Management
• Teamwork
• Financial Analysis
• Accounting
• Team Leadership
• Leadership Development
• Organizational Development
• Fundraising
• Nonprofits
• Program Management
• Powerpoint
• Recruiting
• Community Outreach
• Human Resources
• Social Media
• Social Networking