William Willie Ortega

About William Willie Ortega

Housekeeping Director | Hospitality Operations Leader | Driving Excellence in Luxury Resorts & Large-Scale Properties Strategic and results-driven Housekeeping Director with 20+ years of experience managing operations for luxury resorts and large-scale hospitality properties. Expert in multimillion-dollar budget management, team development, and operational process optimization. Proven ability to improve KPIs, enhance guest satisfaction, and lead high-performing teams aligned with brand standards. OSHA 30-hour and CHS Certified. Resume Highlights• Leadership: Directed housekeeping operations for resorts with up to 2,166 rooms and budgets exceeding $20M.• Operational Excellence: Implemented workflow programs improving efficiency and reducing turnover by 15%.• Financial Management: Managed multimillion-dollar budgets, P\\ & L statements, and cost-control initiatives.• Performance Impact: Increased employee engagement scores by 20% and raised quality assurance KPIs by 15 basis points.• Certifications & Awards: OSHA 30-hour, CHS Certified; Manager of the Year (2010), Manager of the Quarter (multiple years).Oriented.

Experience

1. Director of Housekeeping

   Westgate Lakes Resort

   Sep 2023 — Present · Orlando, FL, US

Education

• Stratford career institute

  Hotel/Motel Administration/Management

  1999 — 2002

Skills

• Rooms Division
• Focus
• Budgets
• Opera
• Union Experience
• Fully Bilingual English & Spanish - Read and Write
• Convention Services
• Hospitality Management
• Hospitality
• Pre-Opening Experience
• Opening Hotels
• Budget Process
• Hotel & Resorts - Caribbean Experience
• Customer Satisfaction
• Resorts
• Hotels
• Budgeting
• Front Office
• Cpo Certified
• Hospitality Industry
• Powerpoint
• Microsoft Excel
• Property Management Systems
• Chs - Certified Hospitality Supervisor - American Hotel & Lodging Institude
• Microsoft Office
• Micros
• Microsoft Word
• Revenue Analysis
• Customer Service
• Pre-Opening
• Lodging
• Hotel Management