William Nowell

WORK HISTORY

EDUCATION

SKILLS

ABOUT WILLIAM NOWELL

I lead large-scale healthcare and pharmacy operations that deliver results—at scale, under strict SLAs, and in highly regulated environments. My expertise spans pharmacy, prior authorization, health benefits administration, and payer services, supporting major organizations including Optum, CVS Health, Express Scripts, UnitedHealthcare, Healthfirst, and Delta Dental.I’ve built and led global delivery models consisting of onshore, offshore, and remote ensuring operational excellence, compliance, and client satisfaction. Known for turning complexity into clarity, I focus on performance, trust, and sustainable growth.What I bring to the table:• Strategic leadership that strengthens client partnerships and drives account growth• Operational rigor that meets SLAs without compromising team well-being• Seamless global delivery coordination for a unified client experience• KPI-driven management that informs decisions, not just dashboards• Smooth program launches and transitions with zero disruptionCareer Highlights:• Directed pharmacy PA programs exceeding SLA and quality benchmarks across multiple payer clients• Led major client launches and remote workforce transitions while maintaining service continuity• Improved productivity and quality through global team alignment• Built long-term client relationships that fostered stability and organic growthI’m a hands-on, data-driven leader, calm under pressure, focused on doing what’s right for clients, teams, and the business.