William Nowell

About William Nowell

I lead large-scale healthcare and pharmacy operations that deliver results—at scale, under strict SLAs, and in highly regulated environments. My expertise spans pharmacy, prior authorization, health benefits administration, and payer services, supporting major organizations including Optum, CVS Health, Express Scripts, UnitedHealthcare, Healthfirst, and Delta Dental.I’ve built and led global delivery models consisting of onshore, offshore, and remote ensuring operational excellence, compliance, and client satisfaction. Known for turning complexity into clarity, I focus on performance, trust, and sustainable growth.What I bring to the table:• Strategic leadership that strengthens client partnerships and drives account growth• Operational rigor that meets SLAs without compromising team well-being• Seamless global delivery coordination for a unified client experience• KPI-driven management that informs decisions, not just dashboards• Smooth program launches and transitions with zero disruptionCareer Highlights:• Directed pharmacy PA programs exceeding SLA and quality benchmarks across multiple payer clients• Led major client launches and remote workforce transitions while maintaining service continuity• Improved productivity and quality through global team alignment• Built long-term client relationships that fostered stability and organic growthI’m a hands-on, data-driven leader, calm under pressure, focused on doing what’s right for clients, teams, and the business.

Experience

1. Territory Sales Manager

   Bridgestone Golf

   Mar 2025 — Present · US

Education

• Christopher Newport University

  Bachelor of Arts (B.A.), Communication, General

  1994 — 1998

Skills

• Customer Retention
• Customer Satisfaction
• Training
• Call Center Development
• Vendor Management
• Succession Planning
• Onboarding
• Human Resources
• Operations Management
• Business Process Improvement
• Team Building
• Management
• Leadership
• Training Delivery
• Talent Acquisition
• Benefits Administration
• Customer Relationship Management (Crm)
• Account Management
• Change Management
• Interviews
• Leadership Development
• Customer Experience
• Contact Centers
• Outsourcing
• Call Center
• Coaching
• Mentoring
• Employee Benefits
• Performance Management
• Crm
• Employee Training
• Employee Engagement
• Workforce Management
• Employee Relations
• Strategic Planning
• Call Centers
• Talent Management
• Recruiting
• Program Management
• Process Improvement