William Neal
Information Technology Support Team Lead at Aristocrat
- Role
- Information Technology Support Team Lead at Aristocrat Gaming
- Location
- Las Vegas, NV, US
- LinkedIn followers
- 500 followers
About William Neal
Results-driven IT professional with over 15 years of experience in deploying computer images, software, and hardware. Seeking a challenging IT position to utilize my expertise in maintaining, managing, and installing new hardware, providing on-site and remote support, troubleshooting software/hardware issues, and optimizing computer systems.
Experience
Information Technology Support Team Lead
May 2022 — Present · Las Vegas, NV, US
The Lead IT Support Technician is primarily responsible for ensuring the proper day-to-day operation of technology applications and equipment, providing remote and desk-side assistance in resolving technical support issues, performing installations, repairs, upgrades, backups, and other maintenance tasks Provides professional, high-quality I.T. Helpdesk customer service to internal employees Build strong relationships with the Global Aristocrat IT team Required to perform duties in a fast-paced, high-intensity, and team-oriented environment Open, update, properly code and close trouble tickets with detailed information relating to trouble reported Perform troubleshooting and diagnosis on local and remote devices with proactive intervention when needed Creates, updates, escalates and closes incidents and service requests in our ticketing system Helps to develop and document technical processes and procedures Assist team members with coaching and escalations Build, maintain, and troubleshoot PCs, laptops, and proprietary client hardware Provide user assistance via phone, email, walkup, remote support, and virtual smart bar Assist with hardware orders and maintaining a budget Other duties assigned by management
Education
ITT Technical Institute San Bernardino
AS, CEET
2004 — 2006
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.