Trey William Naivar
IT Analyst | Digital Sales Enablement | AI and Prompt Engineering
- Role
- Help Desk Analyst at ExamWorks
- Location
- Dallas, GA, US
- LinkedIn followers
- 500 followers
About Trey William Naivar
IT Analyst and Digital Sales Enablement Specialist with 8+ years of experience bridging technical expertise and client engagement. Skilled at managing full sales cycles, building account relationships and delivering SaaS and IT solutions that drive adoption and ROI. Provensuccess in consultative selling, C level communication, virtual presentations, and cross sell strategies. Experienced in leveraging AI and prompt engineering to automate workflows, create scalable client documentation, and enhance customer experience.
Experience
Help Desk Analyst
Dec 2025 — Present
Provide Tier 1–2 support for hardware, software, networking, and telecom issues using ManageEngine; consistently top 3 in ticket closures. Install, configure, and maintain desktops, laptops, mobile devices, VoIP, and A/V equipment in local and remote environments. Support Windows 10, Office 365, Active Directory, SCCM, and Intune MDM (company-wide iPhone rollout). Develop technical documentation and user guides to improve onboarding and reduce resolution time. Lead incident triage, escalate critical issues, and coordinate system enhancements with business units.
Education
University of West Georgia
Business Information Systems
2002 — 2004
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